• ukr
  • rus
  • blr
  • bgr
  • aut
  • isr
  • ltu
  • fra
  • grc
  • est
  • deu
  • tur
  • lva
  • ita
  • tha
  • pol
  • esp
  • rou
  • gbr
  • cze
  • svk
  • usa
  • fin

+380 44 287 88 70

Health assistance

Smile Assistance medical base includes more than 500 medical establishments of different forms of ownership, drug-stores, and medical and transport companies.

Our priorities:

  • 24 hours-per-day, 7 days-per-week operators speak English /Russian / Ukrainian and have medical education
  • experienced operators control all provided medical services to meet current standards and treatment protocols of the Ministry of Health of Ukraine.
  • СRM system adapted to the demands of the insurance market
  • multi channel lines
  • contemporary software providing individual approach to organize medical assistance for insured persons
  • all kinds of reporting and statistics for the insurance companies
  • permanent monitoring and expansion of the medical base of Ukraine
  • considerable discounts for medical services granted by medical institutions
  • 4 price line medical establishments make it possible to organize different cost and structure medical services on the insurance agreements 

Services provided on medical assistance:

  • administration of health insurance agreements
  • administration of travel (within the limits of Ukraine) insurance agreements
  • processing and registration of all calls received by contact-center
  • coordination and information support of insured persons
  • monitoring of the process of medical services receiving 
  • day-to-day control of the treatment process and its expenses
  • processing of documentation received from medical establishments (including medical, economical, insurance expertise)
  • preparing of the Acts of fulfilled works and sets of the documents for the insurance companies 
  • working out of the methodology and underwriting of the health insurance programs upon request of the insurance company for the clients (taking into consideration the client’s requests and possible ways of their realizing upon definite insurance payments)
  • before-sale-service of the prospective clients (we adhere to the individual approach to each client in order to elucidate all aspects of health insurance services)

Smile Assistance provides the insured persons with the following succession of the services:

  • on-line consultations (24-hour contact-center)
  • organization of the consultations of the experts of different qualification levels, diagnostic medical services, emergency ambulance services 
  • organization of outpatient care 
  • hospitalization (inpatient care)
  • dental care
  • delivery of medicines
  • health and recreation services
  • medical transportation within Ukraine and abroad as well
  • organization of individual services for the insured persons

The quality of the rendered services is guaranteed by many years’ experience of our team in the field, carefully selected staff, and efficient logistics of inner process in our company.